1 What Is Responsible Gaming and Why It Matters
Online gaming can be a fun and enjoyable pastime when approached the right way and with full awareness. 4999berResponsible gaming means knowing your limits, sticking to a budget, and treating gaming as entertainment — never as a source of income or an escape from problems.
Millions of people in Bangladesh play online games every day. Most players do so for fun and never run into problems. However, a small number may sometimes lose control over their gaming. 4999ber Committed to identifying those players and helping them.
Our responsible gaming policy is built on three core pillars: Awareness, Protection and SupportWe believe gaming should never have a negative impact on anyone's life. That's why we have tools and resources in place to help you stay in control at all times.
Remember: Gaming should be fun and entertaining. The moment you feel the game is controlling you — stop and seek help.
Our Protection Tools
4999ber provides a range of powerful tools to keep players safe.
Set a Deposit Limit
Decide in advance how much you will deposit daily, weekly, or monthly. Once a limit is set, it cannot be exceeded.
Session Time Limit
Set a time limit for each gaming session. Once it expires, you will automatically receive a break notification.
Cooling-Off Break
Take a temporary break ranging from 24 hours to 30 days. During this period, you won't be able to log in to your account or place any bets.
Self-Exclusion
Exclude yourself from the platform for anywhere between 6 months and permanently. This action cannot be reversed.
Loss Limit
Set a maximum loss amount for a given period. Once you reach that limit, gaming will automatically stop.
Reality Check
At set intervals, a message will appear on screen reminding you how long you have been playing.
3 Set Your Limits
4999berYou can set or adjust your limits at any time from Account Settings. Lowering a limit takes effect immediately, but increasing one requires a 72-hour waiting period — this is designed to protect you from making impulsive decisions.
| Limit Type |
Duration |
Effective Time |
Change |
| Deposit Limit |
Daily / Weekly / Monthly |
Immediate (when lowering) |
72-hour wait to increase |
| Loss Limit |
Daily / Weekly / Monthly |
Immediate (when lowering) |
72-hour wait to increase |
| Session Time |
Per Session |
Starting from the next session |
At Any Time |
| Cooling-Off Break |
24 hours – 30 days |
Immediate |
Auto-Recovery at Expiry |
| Self-Exclusion |
6 months – Permanent |
Immediate |
Non-Reversible |
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1
Log in to your account
Click on your profile icon and go to Account Settings.
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2
Open the "Responsible Gaming" menu
Go to Settings and select the "Responsible Gaming" option.
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3
Select Your Preferred Limit
Choose from deposit, loss, or session time limits and set your preferred value.
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4
Confirm
Once you confirm the change, you will receive an email notification and the limit will take effect.
4 Signs of Problematic Gaming
Gaming addiction develops gradually. Players often don't realize they are losing control. Stay alert to the signs below — even one that applies to you could be a warning signal.
Playing Beyond Budget
You are using money set aside for essential expenses on gaming.
Chasing Losses
You keep playing to try to win back money you've lost.
Hiding from Family
You are lying to family or friends about your gaming.
Mood Changes
You feel anxious or irritable when you are unable to play.
Impact on Work or Studies
You are neglecting professional or academic responsibilities because of gaming.
Losing Track of Time
You are spending much more time gaming than you originally planned.
If you notice any of the signs above in yourself, don't panic — but don't wait to seek help either. The 4999ber support team is always here for you.
5 Self-Exclusion
Self-exclusion is the most effective protection measure if you feel that gaming is getting out of your control. 4999berActivating self-exclusion will completely disconnect you from the platform for the chosen period.
- Self-Exclusion Duration: 6 months, 1 year, 3 years, or permanently
- During the exclusion period, logging in, placing bets, or making deposits will not be possible.
- Promotional emails and notifications will be paused during the exclusion period.
- Any funds in your account will remain safe and can be accessed once your exclusion period ends.
- A permanent exclusion cannot be reversed.
Self-exclusion is a serious decision. Make sure you are certain before activating it. Attempting to open a new account during a self-exclusion period violates our terms, and if detected, may result in a permanent ban.
To activate self-exclusion, contact the Support Team or use the "Self-Exclusion" option in your account settings. We will help you without judgment.
6
Practical Tips for Safe Gaming
Responsible gaming is not about playing less — it is about playing smart. Follow the tips below and 4999berYour gaming experience will always be enjoyable.
- Set a budget before you start playing and be prepared to accept those losses if they occur.
- Do not treat gaming as a source of income — it is entertainment, not an investment.
- Don't play beyond your set time limit; use a timer or alarm to keep track.
- Avoid gaming when you are drinking or under stress.
- Resist the urge to chase your losses with bigger bets.
- Take regular breaks — step away from the game for at least 10 minutes every hour.
- Make time for other hobbies and activities outside of gaming.
- Have an open conversation with your loved ones about your gaming habits.
- Never play with borrowed money or by dipping into your savings.
- Avoid gaming sessions that run longer than 3 hours continuously.
7 Minor Protection
4999ber Access is strictly prohibited for anyone under 18. Age verification is mandatory at registration, and additional identity documents may be requested in any case that raises suspicion.
If you are a parent and your child or another minor has access to your device, please take the following steps:
- Use parental control software on your device.
- Keep your 4999ber account password secure.
- Never share your login credentials with anyone.
- Log out of your account after using a shared device.
If you suspect a minor is using our platform, contact our support team immediately. We will act swiftly.
Support Center
You are not alone. The resources below can help.
4999ber Support
Our 24/7 customer support team is ready to assist you confidentially with any gaming-related concerns.
Professional Advice
Consulting a mental health professional is the most effective step in dealing with gaming addiction. Do not delay in seeking help.
Family & Friends
Talk openly with your loved ones. Support from family and friends is essential when dealing with addiction.
9 Self-Assessment Quiz
Ask yourself the following questions. If most of your answers are "Yes," it may be time to seek help.
1. Do I often spend more time or money on gaming than I originally planned?
If this happens more than twice a week, it is a warning sign.
2. Do I feel anxious or irritable when I'm unable to game?
This feeling may be a sign of dependency.
3. Do I hide the amount of time I spend gaming or the money I've lost from family or friends?
Secrecy is often associated with problematic behavior.
4. Do I place bigger bets to try to recover money I've lost?
"Chasing losses" is one of the biggest warning signs of a gambling addiction.
5. Is gaming negatively affecting my relationships, work, or studies?
If gaming is negatively affecting other areas of your life, please seek help without delay.
Answering this honestly takes courage. Recognizing the problem is the first step toward solving it. There is no shame in asking for help.
General FAQ
Yes, but here's how it works: decreasing a limit takes effect immediately. However, if you want to increase a limit, a 72-hour cooling-off period applies. This waiting period helps protect you from making impulsive decisions.
Any funds in your account during the self-exclusion period will remain completely safe. Once the exclusion period ends, you will be able to withdraw as normal. For permanent exclusions, the Support Team will assist you with the withdrawal process.
In Settings, you can set a specific time interval (e.g. 30 minutes, 1 hour). When that interval is up, a pop-up will appear on screen summarizing how long you have been playing and your total wins or losses. This keeps you grounded in reality.
Self-exclusion is normally initiated by the account holder. However, if a family member is struggling with gaming addiction and is unable to take action themselves, please contact our Support Team. We will assess the situation and take the appropriate steps.
No. Setting limits or taking a break will not affect any existing bonuses or promotional benefits. However, new promotional offers cannot be claimed during an active self-exclusion period — this is in place for your own protection.
Absolutely not. 4999ber is strictly for adults aged 18 and above. Age verification is mandatory at registration. If an underage user is identified, the account will be closed immediately and any deposited funds will be returned.